Privacy Policy

At DigiStay, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an enquiry, request a demo, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

DigiStay is a hospitality technology platform that provides software and digital solutions for hotels, resorts, homestays, vacation rentals, and other accommodation businesses.

In this Privacy Policy, "DigiStay," "we," "us," and "our" refer to DigiStay Technologies.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website
• Contact and enquiry forms
• Demo requests
• Newsletter or marketing subscriptions
• Other direct interactions with us through the website

This Privacy Policy does not automatically apply to guest or hotel operational data processed by DigiStay on behalf of its business customers through its software platform, unless otherwise stated in a separate agreement or platform-specific privacy notice.

3. Information We Collect

3.1 Information You Provide Directly

• Full name
• Email address
• Phone number
• Company / hotel / property name
• Job title
• Property location
• Number of rooms or business details
• Any other voluntarily submitted information

3.2 Automatically Collected Information

• IP address
• Browser type and version
• Device type and operating system
• Geographic location (approximate)
• Referral source
• Pages visited and time spent on pages
• Clicks and browsing behaviour
• Date and time of access

3.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies for website functionality, understanding usage patterns, improving performance, remembering your preferences, and supporting analytics and marketing efforts.

4. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and demo requests
• Contact you regarding our products and services
• Provide information about our solutions, features, and updates
• Improve our website, content, and user experience
• Analyse website traffic and usage trends
• Maintain the security of our website and systems
• Manage business relationships
• Send newsletters and marketing communications (where permitted)
• Comply with legal obligations

5. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent, where you have given clear consent for us to process your data for a specific purpose
• Performance of a contract, where processing is necessary to fulfil a contract or take steps at your request before entering into a contract
• Legitimate business interests, where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights
• Compliance with legal obligations, where we are required to process your data to comply with applicable laws

6. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Internal teams within DigiStay
• Service providers (CRM, analytics, hosting)
• Technology partners
• Professional advisers
• Regulatory authorities (where required by law)
• Business partners and affiliates

All sharing is subject to appropriate safeguards and data protection measures.

7. Customer Data and Platform Usage

Where DigiStay processes information on behalf of hotel customers, that data is controlled by the respective customer. DigiStay acts as a service provider and data processor in such cases. Guests should contact the relevant hotel directly for privacy-related requests.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

9. Data Security

We implement reasonable technical and organisational measures to protect your personal information, including:

• Secure hosting infrastructure
• Access controls and authentication
• Encryption of data in transit and at rest
• Firewalls and intrusion detection
• Regular security monitoring and audits

10. International Data Transfers

Your information may be stored and processed in countries other than your own. Where we transfer data internationally, we ensure that reasonable protections and safeguards are in place in accordance with applicable data protection laws.

11. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to access your personal data
• Right to correction of inaccurate or incomplete data
• Right to deletion of your personal data
• Right to object to or restrict processing
• Right to withdraw consent at any time
• Right to data portability
• Right to opt out of marketing communications

To exercise any of these rights, please contact us using the details provided below.

12. Marketing Communications

We may send you marketing communications such as product updates, feature announcements, and newsletters. You can opt out of these communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

13. Cookies Policy

Cookies are small text files stored on your device when you visit our website. We use cookies for:

• Website functionality and navigation
• Analytics and performance monitoring
• Remembering your preferences
• Security purposes
• Marketing and advertising

Third-party tools integrated into our website may also use cookies in accordance with their own privacy policies. You can manage cookie preferences through your browser settings.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Children's Privacy

Our website and services are not directed toward children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: